FAQs

Due to health and hygienic reasons, we are not able to accept product returns. All sales are final.

Congratulations on your duvet purchase! To maximize the benefits and to extend the life of your duvet, we recommend you use a duvet cover on the duvet, which should be washed periodically. In order to take proper care of your duvet, we recommend you shake and and fluff it daily when you make your bed. On a nice day, the duvet can be refreshed by hanging it outside out of direct sunlight. Stains can be removed by spot cleaning. 
*We DO NOT recommend using the washer or dryer!

Congratulations on your pillow purchase. To maximize the benefits and to extend the life of your pillow,  we recommend you use a pillow protector and a pillowcase on the pillow. Both should be washed periodically. The pillow should be fluffed up daily. On a nice day, the pillow can be refreshed by airing it outside out of direct sunlight. Stains can be removed by spot cleaning.
*We DO NOT recommend using the washer or dryer!

Most products are made to order at our manufacturing facilities in BC, Canada. Please allow approximately 7-10 business days for production. Once your order is shipped, you will receive a notification with the tracking information.

You can request a change by sending an email to estore@northern-feather.com with the order details. We will do our best to accomodate you, however, since products are made to order changes may not be possible if production has finished.

Our store is currently closed for renovations. If you would like to be notified when it opens, please leave us your email address and we will gladly contact you. In the meantime, you can continue to purchase our products through our online store. If you would like to pick up your purchase at our offices in Delta, BC., please call our customer service line at +1 604. 940.8283 ext. 102, and we will be happy to assist you with this process.