FAQs – Northern Feather Canada eStore

At Northern Feather Canada, we take great pride in the quality and craftsmanship of our products. Each item is made to the highest standards of comfort and luxury.

For health and hygiene reasons, returns and exchanges are only accepted in specific scenarios. Approved cases qualify for a full refund to the original payment method.
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Eligible Returns or Exchanges

You may request a return, exchange, or refund if:

• There is a product quality or performance issue (e.g., fill irregularity, zipper failure, seam separation).
• You received an incorrect product (e.g., wrong size, density, or weight level).
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Non-Eligible Returns

• We cannot accept returns or exchanges for any other reasons not listed above.
• All sales are final.
• Exceptions may apply at Northern Feather Canada’s discretion.
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How to Request a Return

• All return or exchange requests must be approved by our Customer Care team.
• You can submit your request in two ways:

1. Via Email: Contact us at estore@northern-feather.com with your order number and reason for return.
2. Through Your Customer Account: Log in to your account on our online store and use the self-service return option to submit your request directly.

• Once approved, you’ll receive a Return Merchandise Authorization (RMA) code and detailed shipping instructions.
• Returns sent without prior authorization may not be accepted.
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Information Required for Return or Exchange Requests

To help us review and process your return or exchange request efficiently, please provide the following information when contacting our Customer Care team or submitting your request through your customer account:

• A clear photo showing the issue (e.g., product defect, incorrect item received, packaging damage).
• Your eStore order number (e.g., #eStore12345).
• The email address used to place the order.
• A brief description of the issue you are experiencing.
• The product name, size, and density (if applicable).

In some cases, our Customer Care team may request additional details (such as serial or batch numbers, additional photos, or inspection confirmation) to complete the return authorization process.
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Product Condition

Returned products must be:

• Unused, unwashed, and in their original packaging.
• Free from stains, odors, or signs of use. Products not meeting these conditions will not qualify for a refund or exchange.
• Exceptions may apply at Northern Feather Canada’s discretion.
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Refund Timeline

• Refunds may take up to 10 business days for the customer to receive the funds depending on their bank's processing time.
• Refunds are issued to the original payment method, and you’ll receive a confirmation email once completed.
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Shipping Costs

• For approved product defects or incorrect shipments, Northern Feather Canada provides a prepaid return label.
• For all other approved cases, customers are responsible for return shipping costs, unless otherwise stated.
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Promotional and Clearance Items

All promotional and clearance items are final sale and not eligible for return or exchange, unless defective or incorrect.
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Return Period

Requests must be submitted as soon as possible after receiving your product, unless otherwise specified or approved in exceptional cases.
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Hospitality, Retail & Trade Orders

For hospitality, retail, or trade accounts, return requests must be handled directly through your Northern Feather representative and are subject to additional terms.
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Our Commitment

Our goal is to ensure every Northern Feather Canada customer enjoys the exceptional quality and comfort we are known for. Each return request is reviewed individually to ensure fair and consistent resolution.