At Northern Feather Canada, all products are made-to-order with an approximate production time of 1-2 business days. Once your order is ready, it will be shipped via our trusted carriers, with standard delivery typically taking 4–9 business days. For faster service, expedited delivery is available and usually takes 1–3 business days. You will receive an email with a tracking number and link as soon as your order ships, allowing you to follow your delivery in real time.

Shipping costs are calculated based on the carriers’ shipping rates, considering the total package weight, the destination (domestic or international), and the selected shipping category (standard or expedited).

*Holiday Closure Notice: Please note that our offices and factory will be closed from December 25, 2025 until January 2, 2026. We will resume regular operations on the following business day. Thank you for your understanding.

You can request a change by sending an email to estore@northern-feather.com with the order details. We will do our best to accommodate you, however, since products are made to order changes may not be possible if production has finished.

At Northern Feather Canada, we take great pride in the quality and craftsmanship of our products. Each item is made to the highest standards of comfort and luxury.

For health and hygiene reasons, returns and exchanges are only accepted in specific scenarios. Approved cases qualify for a full refund to the original payment method.
________________________________________

Eligible Returns or Exchanges

You may request a return, exchange, or refund if:

• There is a product quality or performance issue (e.g., fill irregularity, zipper failure, seam separation).
• You received an incorrect product (e.g., wrong size, density, or weight level).
________________________________________

Non-Eligible Returns

• We cannot accept returns or exchanges for any other reasons not listed above.
• All sales are final.
• Exceptions may apply at Northern Feather Canada’s discretion.
________________________________________

How to Request a Return

• All return or exchange requests must be approved by our Customer Care team.
• You can submit your request in two ways:

1. Via Email: Contact us at estore@northern-feather.com with your order number and reason for return.
2. Through Your Customer Account: Log in to your account on our online store and use the self-service return option to submit your request directly.

• Once approved, you’ll receive a Return Merchandise Authorization (RMA) code and detailed shipping instructions.
• Returns sent without prior authorization may not be accepted.
________________________________________

Information Required for Return or Exchange Requests

To help us review and process your return or exchange request efficiently, please provide the following information when contacting our Customer Care team or submitting your request through your customer account:

• A clear photo showing the issue (e.g., product defect, incorrect item received, packaging damage).
• Your eStore order number (e.g., #eStore12345).
• The email address used to place the order.
• A brief description of the issue you are experiencing.
• The product name, size, and density (if applicable).

In some cases, our Customer Care team may request additional details (such as serial or batch numbers, additional photos, or inspec
tion confirmation) to complete the return authorization process.
________________________________________

Product Condition

Returned products must be:
• Unused, unwashed, and in their original packaging.
• Free from stains, odors, or signs of use.

Products not meeting these conditions will not qualify for a refund or exchange.

• Exceptions may apply at Northern Feather Canada’s discretion.
________________________________________

Refund Timeline

• Refunds may take up to 10 business days for the customer to receive the funds depending on their bank's processing time.
• Refunds are issued to the original payment method, and you’ll receive a confirmation email once completed.
________________________________________

Shipping Costs

• For approved product defects or incorrect shipments, Northern Feather Canada provides a prepaid return label.
• For all other approved cases, customers are responsible for return shipping costs, unless otherwise stated.
________________________________________

Promotional and Clearance Items

All promotional and clearance items are final sale and not eligible for return or exchange, unless defective or incorrect.
________________________________________

Return Period

Requests must be submitted as soon as possible after receiving your product, unless otherwise specified or approved in exceptional cases.
________________________________________

Hospitality, Retail & Trade Orders

For hospitality, retail, or trade accounts, return requests must be handled directly through your Northern Feather representative and are subject to additional terms.
________________________________________

Our Commitment

Our goal is to ensure every Northern Feather Canada customer enjoys the exceptional quality and comfort we are known for. Each return request is reviewed individually to ensure fair and consistent resolution.

Congratulations on your purchase of this duvet. To maximize the benefits and to extend the life of your duvet, use a duvet cover on the duvet, which should be washed periodically. It should be shaken out and fluffed daily when you make your bed. On a nice day, the duvet can be refreshed by hanging it outside out of direct sunlight. Stains can be removed by spot cleaning.
   
*We DO NOT recommend using the washer or dryer

Congratulations on your purchase of this pillow. To maximize the benefits and to extend the life of your pillow, use a pillow protector and pillowcases on the pillow. Both should be washed periodically. The pillow should be fluffed up daily. On a nice day, the pillow can be refreshed by airing it outside out of direct sunlight. Stains can be removed by spot cleaning. 

*We DO NOT recommend using the washer or dryer